Cancellation Policy
Thank you for choosing our services. We kindly ask you to cancel your order at least 24 hours before the scheduled delivery pickup time. Please note that cancellations less than 24 hours advance may be subject a cancellation fee. We appreciate your understanding and cooperation.
Appointment & Cancellation Policy
We love our clients to book their next appointments before they leave the salon, that way they get to choose the time that best suits them. We understand that sometimes life’s commitments get in the way, sickness, work and family. If a crisis occurs and you need to reschedule, we completely understand and will be happy to rebook your appointment. We would like to thank all our clients who do text back or let us know when they can’t make it with plenty of time to fill the vacant appointment. However, if clients cancel at the last minute or don’t show up that affects us hugely, so we have had to introduce a cancellation policy to help reduce this growing trend.
Cancellation Fees
Since the services are reserved for you personally, a cancellation fees will apply in following conditions:
• We require a minimum of 24 hours notice for appointment cancellations to give us time to fill the vacant spot.
• If you cancel within 24 hours of your appointment time, your deposit will be lost.
• If you are a “No Show”, then we may charge 100% of the value of your appointment.
• If you can’t make an appointment due to an emergency the charges will be waived at our discretion.
• For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours
of your appointment time. Failure to do so, deposit will be lost.
Running Late
Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 15 minutes late than the appointed time without or without prior notice, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, we have the right to postpone the appointment to another available time, and the above cancellation policy will apply and deposit will be lost.
Appointment Reminders
As a courtesy to you, we make every effort to confirm all appointments prior to the day of your booking.
At least one day before your appointment, you will receive a reminder of the time and date you have booked in with "Jenny's Beauty Spot Salon" You have various options to choose from as to how you would like your reminders: text message, email, or a phone call. We can send them to you anytime, from one month, to 72 hours or 48 hours one day before your appointment. When you book your appointments, please advise which option you would like to use, and how far in advance you would like the reminders to be sent. When you receive your reminder if via text, please respond ‘YES’ to this so we know that we will definitely see you for your scheduled appointment.
Continually failing to cancels or changes an appointment can lead to negative consequences.
"Please note that we require at least 24' notice for any changes cancellations to your. If you need to reschedule, please contact us as soon as possible. Please aware that repeated changes or cancellations may result in our refusal to reschedule further appointments."